Problems with reseller zoom

Today my hosting account (with all the domains) went offline… again!

Customer service was great:

Alexandru DUMENCU: why is cyclops down?

You are now speaking with Jain of ResellerZoom Support – Linux.

Jain: Hello

Alexandru DUMENCU: hello

Alexandru DUMENCU: I can’t access any of my domains on my reseller account

Jain: hold on please

Alexandru DUMENCU: i am holding

Alexandru DUMENCU: for 6 minutes

Alexandru DUMENCU: are you still there?

The conversation ended here, after a 12 minute wait. Reseller zoom is really pushing me to search for another hosting company.